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Need help with booking, billing, subscriptions, lesson notes, or a bug? Send it here and it will land in the admin support queue.
Support
Need help with booking, billing, subscriptions, lesson notes, or a bug? Send it here and it will land in the admin support queue.
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Terms of Service
Welcome to High Variance Chess. These Terms of Service govern your use of our website, account features, chess coaching services, lesson booking system, payment features, Chess.com-related integrations, and any related services we provide.
By creating an account, booking a lesson, purchasing lesson credits, subscribing to monthly coaching, or using this website, you agree to these Terms.
High Variance Chess provides chess coaching services, including one-on-one lessons, recurring coaching plans, lesson notes, homework suggestions, game review features, progress tracking, and related educational resources.
Some services may be delivered through third-party platforms, including but not limited to Google Meet, Chess.com, YouTube, Twitch, Stripe, and email providers.
To book lessons or use account features, you may need to create an account. You agree to provide accurate and current information, including your name, email address, and any information needed to schedule or deliver coaching services.
You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account.
High Variance Chess may allow you to connect or save your Chess.com username for coaching-related features, including rating tracking, game history display, profile snapshots, and game review submissions.
By adding your Chess.com username, you authorize High Variance Chess to display and use public Chess.com profile, rating, and game data associated with that username for coaching and account-dashboard purposes.
High Variance Chess is not affiliated with, endorsed by, or sponsored by Chess.com. Chess.com data may be delayed, unavailable, incomplete, or subject to change depending on Chess.com’s public API and availability.
Your Chess.com username is not used as a login method and does not prove ownership of a Chess.com account.
Lessons must be booked through the website or another approved method provided by High Variance Chess. Lesson availability may vary based on the coach’s schedule.
A lesson booking may require either an available lesson credit, a one-time lesson purchase, a lesson package purchase, or an active recurring subscription that adds lesson credits to your account.
A booking is not guaranteed until it is confirmed through the website or by High Variance Chess.
Lessons may be conducted through Google Meet or another video conferencing platform. If a Google Meet link is generated for your lesson, it may be sent by email, displayed on your dashboard, or included in a calendar invite.
You are responsible for having a stable internet connection, a working device, and access to the platform used for the lesson. High Variance Chess is not responsible for technical issues caused by your device, internet connection, browser, Google Meet, Chess.com, or other third-party services.
Lesson credits may be purchased individually or in packages. Credits may be used to book eligible lessons through the website.
Unless otherwise stated, lesson credits have no cash value, are not transferable, may only be used for High Variance Chess coaching services, and may be subject to expiration or account-specific limits if clearly disclosed at purchase.
High Variance Chess may correct credit balances if a technical error, payment failure, refund, chargeback, or account issue causes an incorrect balance.
Recurring coaching subscriptions add the number of lesson credits shown at checkout to your account for each paid billing period, and unused credits may remain on the account unless otherwise stated.
By starting a recurring subscription, you authorize recurring charges to your selected payment method until the subscription is canceled.
Subscription pricing, billing frequency, included services, and renewal terms will be shown at checkout. Your subscription may automatically renew unless canceled before the next billing date.
Payments are processed through Stripe or another third-party payment processor. High Variance Chess does not store full card numbers on its servers.
By purchasing lessons, credits, packages, or subscriptions, you agree to pay the listed price and any applicable taxes or fees.
If a payment fails, your booking, credits, subscription access, or future lessons may be delayed, paused, canceled, or restricted until payment is resolved.
For subscriptions, if a recurring payment fails, High Variance Chess or its payment processor may retry the payment, send failed-payment notices, request an updated payment method, or mark the subscription as past due, unpaid, canceled, or otherwise inactive.
High Variance Chess may limit access to subscription benefits if your subscription payment is past due or unpaid.
You may cancel a recurring subscription through your account area if the feature is available, or by contacting High Variance Chess at admin@highvariancechess.com.
Canceling a subscription stops future renewal charges but does not automatically refund prior payments unless required by law or expressly stated in the refund policy.
If you cancel a subscription, you may retain access to included services until the end of the current billing period unless otherwise stated.
You may reschedule or cancel lessons according to the policy shown on the website or communicated by High Variance Chess.
If no specific policy is shown, please contact High Variance Chess as soon as possible if you need to reschedule.
High Variance Chess may treat missed lessons, late cancellations, or no-shows as completed lessons or used credits, especially if the coach reserved the time and was available for the scheduled lesson.
Refund eligibility may depend on the type of purchase, timing, usage, and circumstances.
Unless otherwise stated, completed lessons are non-refundable, used lesson credits are non-refundable, subscription charges are non-refundable after the billing period begins, and unused credits or mistaken purchases may be reviewed on a case-by-case basis.
High Variance Chess may issue refunds or credits at its discretion. This does not create an obligation to provide similar refunds in the future.
You may submit games, Chess.com links, PGN files, notes, or related materials for coach review.
By submitting a game or related material, you allow High Variance Chess and the coach to view and use that material for lesson preparation, coaching feedback, dashboard features, and educational support connected to your account.
You are responsible for ensuring that submitted content is appropriate and does not violate the rights of others.
High Variance Chess may provide lesson notes, homework suggestions, progress summaries, rating information, or coaching feedback.
Coaching feedback is educational in nature. High Variance Chess does not guarantee rating gains, tournament results, wins, titles, or any specific chess achievement.
Your improvement depends on many factors, including study habits, practice time, tournament conditions, game selection, and personal effort.
If tournament result tracking is available, you may enter tournament names, scores, dates, sections, rating changes, notes, or related details.
You are responsible for the accuracy of tournament information you submit. High Variance Chess may use this information for progress tracking and coaching support.
By creating an account or purchasing services, you agree to receive transactional emails related to your account, bookings, payments, subscriptions, reminders, cancellations, password resets, and lesson activity.
You may receive transactional emails related to your account, lessons, payments, subscriptions, reminders, support, and account security.
High Variance Chess may link to or embed content from YouTube, Twitch, Chess.com, Google Meet, or other third-party platforms.
High Variance Chess does not control those third-party platforms and is not responsible for their content, availability, policies, technical issues, or user experience.
Your use of third-party platforms may be governed by their own terms and privacy policies.
You agree not to use the website for unlawful purposes, interfere with the website’s security or functionality, attempt to access another user’s account, submit abusive, harassing, obscene, or harmful content, scrape, copy, or misuse website content, abuse booking, payment, referral, or credit systems, or submit fraudulent information or payment details.
High Variance Chess may suspend or terminate accounts that violate these Terms.
If referral codes, discounts, free credits, or promotions are offered, High Variance Chess may set eligibility rules, expiration dates, limits, and restrictions.
Referral rewards may require the referred user to complete a qualifying purchase before rewards are issued.
High Variance Chess may deny, reverse, or remove referral rewards if fraud, abuse, duplicate accounts, chargebacks, canceled payments, or suspicious activity are detected.
The website design, branding, logos, text, lesson materials, notes, resources, and other original content are owned by High Variance Chess or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, sell, or publicly display High Variance Chess content without permission.
Chess.com, YouTube, Twitch, Google, Stripe, and other third-party names, marks, or logos belong to their respective owners.
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and shared.
Please review the Privacy Policy before using the website.
High Variance Chess aims to keep the website and services available, but we do not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable due to maintenance, updates, technical issues, third-party outages, or circumstances outside our control.
The website and services are provided on an “as is” and “as available” basis.
High Variance Chess does not guarantee that the website will always be available, coaching will produce specific results, Chess.com data will always be accurate or current, third-party services will function without interruption, or all errors or issues will be corrected immediately.
To the maximum extent permitted by law, High Variance Chess will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunities, lost data, missed lessons caused by user technical issues, or third-party platform failures.
High Variance Chess’s total liability for any claim related to the services will not exceed the amount you paid to High Variance Chess for the affected service during the three months before the claim arose.
Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
High Variance Chess may suspend or terminate your account if you violate these Terms, fail to pay, misuse the platform, harass others, submit fraudulent information, or create risk for the business, coach, students, or website.
You may request account deletion by using available account tools or contacting High Variance Chess.
High Variance Chess may update these Terms from time to time. The updated version will be posted on the website with a new effective date.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
These Terms are governed by the laws applicable to High Variance Chess and its services, without regard to conflict-of-law principles.
Any disputes will be handled in the courts with proper jurisdiction, unless applicable law requires otherwise.
For questions about these Terms, subscriptions, cancellations, refunds, or account issues, contact:
High Variance Chess
Email: admin@highvariancechess.com
Website: https://highvariancechess.com
Privacy Policy
High Variance Chess respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, book lessons, purchase coaching services, use Chess.com-related features, submit games for review, or interact with our services.
By using the website or services, you agree to the practices described in this Privacy Policy.
We may collect account information such as your name, email address, phone number, password or authentication credentials, profile photo, account preferences, Chess.com username, current Elo or rating-goal information, billing and subscription status, and lesson credit balance.
We may collect lesson and booking information such as lesson type, lesson date and time, coach and student information, booking status, cancellation or rescheduling details, Google Meet link information, lesson notes, homework suggestions, coach feedback, and progress notes.
We may receive limited payment-related information from Stripe or another processor, including payment status, transaction IDs, invoice details, subscription IDs, last four card digits, card brand, expiration date, and failed-payment, refund, or chargeback status. We do not store full credit card numbers on our servers.
If you provide your Chess.com username, we may access and display public Chess.com information such as public profile details, public profile photo, ratings, best ratings, recent public games, game URLs, results, time controls, and public PGN or game metadata when available.
If you submit games for review, we may collect the game URL, PGN or game data, student notes, coach review status, coach feedback, and related lesson notes or homework.
If tournament tracking is available and you choose to use it, we may collect tournament names, event dates, sections, scores, placements, rating changes, notes, and coach comments.
If referral codes are used, we may collect your referral code, referral usage, reward status, related rewards, and fraud-prevention details.
If you contact us, we may collect emails, contact form submissions, support requests, and lesson-related communications.
We may also collect limited technical and usage information such as IP address, browser type, device type, operating system, pages visited, access times, login activity, error logs, security logs, and cookie or session information.
We may use information to create and manage accounts, provide dashboard access, book and manage lessons, process payments and subscriptions, track lesson credits and subscription status, send booking confirmations and reminders, generate or display Google Meet links, provide lesson notes and coaching feedback, display Chess.com ratings and recent games, support game-review submissions, track progress and Elo goals, manage referrals, provide support, send transactional emails, prevent fraud or abuse, troubleshoot errors, improve performance, and comply with legal obligations.
Payments may be processed by Stripe. Stripe may collect and process personal and payment information according to its own privacy practices.
High Variance Chess receives limited payment-related information from Stripe, such as payment status, subscription status, invoice information, and limited card details.
High Variance Chess may use Google Calendar and Google Meet to create lesson events, generate meeting links, send calendar invitations, and help students and coaches attend scheduled lessons.
Information used for these features may include student name, student email, coach email, lesson date and time, lesson title, meeting link, and lesson details.
If you add your Chess.com username, High Variance Chess may retrieve and display public Chess.com information connected to that username for coaching support, progress tracking, game review, and lesson preparation.
You may remove or change your Chess.com username in account settings, but previously stored data may remain in lesson records, submitted game reviews, progress snapshots, or coach notes where reasonably needed for coaching history and account records.
Lesson notes, homework, game reviews, and coach feedback may be stored in your account so that you and the coach can track progress over time.
You should not submit sensitive personal information through lesson notes, game submissions, or coaching messages unless necessary.
We may send transactional emails related to account creation, password resets, lesson confirmations, lesson reminders, schedule changes, cancellations, payment confirmations, failed payments, subscription status, game review updates, coach notes, and account security.
We send transactional emails related to account creation, password resets, lessons, payments, subscriptions, support, and account security.
The website may use cookies, sessions, or similar technologies to keep you logged in, remember preferences, protect account security, process checkout sessions, understand website usage, and improve performance.
We do not sell your personal information.
We may share information with trusted service providers as needed to operate the website and provide services, such as payment processors, hosting providers, email providers, calendar or meeting providers, analytics or monitoring tools, and security or fraud-prevention services.
We may also share information with the coach for lesson delivery and support, when required by law, to protect rights or safety, or in connection with a business transfer or sale of assets.
We retain information for as long as reasonably necessary to operate the website, provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
We use reasonable administrative, technical, and organizational safeguards to protect information, but no method of storage or transmission is guaranteed to be completely secure.
You may update your account information, change your Chess.com username, manage certain subscriptions, or request account deletion through available account tools or by contacting us.
High Variance Chess does not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.
We may update this Privacy Policy from time to time. The updated version will be posted on the website with a new effective date.
If you have questions about this Privacy Policy or how your information is handled, contact High Variance Chess at admin@highvariancechess.com.